Track Lead - Program & Project Management

Experience: 6 to 10 years

Location: Chennai, India

Skills: LAN/WAN, Routing & Switching, SD-WAN, Cisco Viptela, Meraki, Wireless, Cisco, Aruba, Data Center networking, Network monitoring tools, Incident management, Change management, Problem management, Scheduling, Tracking, Risk management, Stakeholder management, Financial tracking, Agile, Waterfall, PMP, Prince2, ITIL, Leadership, Problem-solving, Decision-making, Customer-focused mindset

Job Summary
The L2 Network Project Manager is responsible for managing end-to-end delivery of network projects (LAN/WAN/SD-WAN, Data Center, Security), ensuring adherence to SLA, timelines, and customer expectations while coordinating cross-functional teams.

Key Responsibilities
Key Responsibilities
Project Management
• Plan, execute, and deliver network projects from initiation to closure
• Develop project plans covering scope, schedule, resources, and milestones
• Track progress, manage risks/issues, and ensure timely delivery
• Prepare project reports, dashboards, and stakeholder updates

Network Delivery & Operations Alignment
• Oversee L2 network operations alignment with project deliverables
• Ensure successful execution of installation, configuration, and migration activities
• Drive root cause analysis and issue resolution for project-related escalations
• Ensure SLA adherence and service continuity during transitions

Stakeholder & Client Management
• Engage with client stakeholders to define requirements and success criteria
• Manage communication across internal teams, vendors, and customers
• Ensure customer satisfaction and service excellence

Team & Vendor Coordination
• Coordinate with L2 engineers, SMEs, and cross-functional teams




• Manage vendors/partners for hardware, implementation, and support
• Support resource planning and task allocation

Governance & Compliance
• Drive project governance, including status reviews and risk tracking
• Ensure compliance with ITIL processes (incident, change, problem management)
• Maintain documentation: SOW, HLD/LLD alignment, RACI matrix

Continuous Improvement
• Identify process improvement opportunities across project delivery
• Support transition to steady-state operations
• Enhance efficiency and standardization across projects

Technical Skills Required
Strong understanding of:
• LAN/WAN, Routing & Switching
• SD-WAN (Cisco Viptela / Meraki preferred)
• Wireless (Cisco/Aruba)
• Data Center networking
Knowledge of:
• Network monitoring tools
• Incident/Change/Problem management processes
• Exposure to network migrations, upgrades, and transformations

Project/Management Skills
• Project planning, scheduling, and tracking
• Risk & issue management
• Stakeholder management
• Financial/budget tracking
• Agile / Waterfall methodology understanding

Experience & Qualifications
• 6–10 years overall experience in networking
• 2–4 years in project management / coordination roles
• Bachelor’s degree in Engineering / IT
• Certifications preferred: PMP / Prince2 / ITIL

Key Competencies
• Strong communication and leadership skills
• Problem-solving and decision-making ability
• Ability to manage high-pressure delivery environments
• Customer-focused mindset

Typical Use Context (Your Setting)
• JnJ Network programs
• Network transformation / steady-state migration
• Multi-geo network operations with L2 teams
• Integration with PRF-driven delivery model

📌 Track Lead Program & Project Management (Chennai)
🏢 HCL Technologies
📍 Chennai