Sr Technical Lead (Support & Operations)

Experience: 8 to Not Available years

Location: Chennai, India

Skills: Azure Network Security, m365 security, Purview, Defender suite, AWS security stack, cloud security SME expertise, problem management, vendor coordination, P1/P2 SME, cloud security platforms, threat analysis, incident response, MDC, CNAPP, Security Hub, AWS Shield, Azure DDOS, WAF, native Firewall, VPN, hybrid cloud workplace, RCA, security dashboards, correlation query, playbook development, automation script, CNAAP, Defender for Cloud, MCAS, Vulnerability Mgmt, Defender XDR, IaC Container, AKS security, Cloud Infra & network Security, landing zone, VPC/VNET, Native firewall, WAF, AWS Shield App.gateway, DDOS, Front Door, CDN, keyvault, bastion, AWS security hub, Guard duty, log analytics, Workload deployment, AWS cloud watch, config, certificate, Secret Manager, CIS, CCM, NIST, ISO, GDPR, PCI, SOC, KQL, Azure foundry, Threat modelling in Azure, Graph API, workbook, notebook, AI/ML, Automation

Job Summary
Job Description for Microsoft Cloud Security Azure/AWS SME

Skills Required
8+ years of experience in providing SME/L3 support in one or more areas of Azure Network Security, m365 security, Purview, Defender suite, AWS security stack. Must possess a minimum of 4+ years of relevant experience in working in SME capacity providing cloud security SME expertise. Should have proven experience in problem management, driving Continual System Improvement initiatives, vendor coordination, acting as P1/P2 SME/lead on client bridges. Hands-on experience in multiple cloud security platforms and threat analysis, incident response experience, preferably on Azure/AWS security services, MDC, CNAPP, Security Hub, AWS Shield, Azure DDOS, WAF, native Firewall, VPN. Thorough understanding of hybrid cloud environment,



troubleshoot & lead complex technical issues discussion, handle and mitigate escalation, perform RCA, problem solving mindset. Security dashboards and Advance security analytics report, ability to develop and execute complex correlation query, development of playbook and automation script, best practices, Configuration of platform changes involving multiple services.

Key Responsibilities
The Microsoft and AWS Cloud Security SME will primarily be responsible for providing an expert level support in one or more areas of Azure Security, AWS security, Microsoft Defender, AWS security services.
• Configure, design or evaluate information for end-to-end security solutions
• Review configurations, change plans and maintain risk register
• Participate in P1/P2 bridges and lead cloud security issues/discussions with the customer and/or vendor
• Provide inputs and work with clients on the projects/transition/transformation plans.
• Work in collaboration with the managed system integration/ transition/transformation and Ops/Delivery teams in the design/implementation of the approved design/change.
• Conduct technical trainings/enablement for the delivery/operations teams and aid in skill development.
• Establish and maintain operational SOPs and drive new technical initiatives implementation (CSI)
• Monitor SLA,



and regular review of Incident/changes/SR handling on highest quality standard as per KPI.

Skill Requirements
Mandatory technical skills:
1. CNAAP (Defender for Cloud), MCAS, Vulnerability Mgmt, Defender XDR, IaC Container & AKS security (DevSeops)
2. Cloud Infra & network Security- landing zone, VPC/VNET, Native firewall, WAF, AWS Shield App.gateway, DDOS, Front Door, CDN, VPN, keyvault, bastion, AWS security hub, Guard duty, log analytics, Workload deployment and configuration in a multi-cloud setup. Knowledge of AWS cloud watch, config, certificate and Secret Manager.
3. Policy, Compliance and Cloud Control - understanding of CIS, CCM, NIST, ISO, GDPR, PCI, SOC, and mapping with vendor (Azure /AWS) equivalent policy e.g MCSB for execution. Must have experience on KQL, advance query build, logic app. Good to have - Azure foundry, Threat modelling in Azure, Graph API, workbook/notebook, AI/ML, Automation.

Other Requirements
Qualification
Should have B.Tech. / MCA degree
Over 8 years of relevant Cyber Security experience. Over 4 years of relevant experience in working in SME capacity providing cloud security SME expertise
Should have leading cybersecurity certifications.
Working knowledge of Security Architecture for infrastructure components (networks and servers) as well as applications and data.
AZ500/SC200/SC400/SC 100, AWS Certification certifications will be an added advantage.

Soft skills
Shall have Excellent verbal/written communication skills
Shall possess excellent documentation and presentation skills
Should be willing to work in complex environments/matrix organisation
Incumbent should carry a mentorship mindset and be flexible in approach
Shall be open to work in 24x7 support model and on-call support during P1/P2 incident

📌 Sr Technical Lead (Support & Operations) (Chennai)
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