Job Title: CONSULTANT - TECH & IMPL L1(CONTRACT)
City: Gurugram
State/Province: Haryana
Posting Start Date: 8/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Grafana AIOPS

Grafana L2 Engineer

3 - 7years

Location - Noida

Rates - market standards.

5 days office.

24/7 shifts

Technical Skills

Grafana Enterprise/Open Source, Prometheus, Loki, Tempo, Mimir, Elasticsearch, Linux, Windows, SQL, APIs, ITIL, Monitoring & Observability concepts.

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Key Responsibilities

Perform L2 troubleshooting for monitoring incidents and platform issues.
Design, modify and maintain Grafana dashboards and visualizations.
Optimize alerting rules, thresholds and notification channels.
Support Prometheus, Loki, Tempo, Elasticsearch and cloud monitoring integrations.
Analyze logs, metrics and traces for root cause identification.
Perform platform upgrades, patch validation and configuration management.
Create knowledge articles, SOPs and operational runbooks.




Support major incidents and problem management activities.
Mentor L1 engineers and review operational quality.
Support automation and observability transformation initiatives.

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AI-Infused Responsibilities

Use GenAI/Copilot tools for log summarization and incident analysis.
Leverage AI-driven anomaly detection and predictive insights.
Develop AI-assisted operational reports and executive summaries.
Identify recurring patterns and recommend proactive fixes.
Support intelligent alert correlation and noise reduction activities.
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Role Purpose

Provide Level-2 support for Grafana-based observability platforms, perform advanced troubleshooting, dashboard engineering, alert optimization, integration support, automation and AI-assisted operational analytics

Experience

3–6 years of experience in Observability, Monitoring, AIOps or Enterprise Monitoring platforms.

Certifications

Grafana certification, Cloud certifications, ITIL Foundation (preferred).

KPIs

MTTR reduction, platform availability, alert quality, dashboard adoption, automation efficiency, SLA compliance and customer satisfaction.

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Provide consulting leadership to accounts • Support GCG Account Lead/Account team to grow consulting service portfolio • Number & $ value of consulting deals in the account supported

Grow the consulting talent • Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies • Self Development - Min 32 hrs on training in a year. Combination of online and classroom on current industries, new business themes, new technologies, new frameworks, etc.
Build the consulting community • Individual contribution to People Development and Collaboration Effectiveness • Distinct participation in and demonstration of:
• Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives
• Knowledge Management - Number of Assets owned and contributed to Consulting Central
Mandatory Skills: Grafana AIOPS .

Experience: 3-5 Years .

Reinvent your world. We are building a up-to-date Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 CONSULTANT - TECH & IMPL(CONTRACT) (Gurugram)
🏢 Wipro
📍 Gurugram