Analyst - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Windows OS, MS Office, ITIL, ServiceNow, English, French, customer handling, ticket management, basic networking, user account support

Job Summary
Graduate Engineer Trainee (Service Desk Analyst) responsible for providing Level 1 technical support to end users across Windows environments via phone, chat, and email. Acts as the first point of contact (SPOC) for incident logging, troubleshooting, and service requests, ensuring timely resolution or accurate escalation while maintaining high customer satisfaction.

Key Responsibilities
Provide first-level (L1) support for incidents and service requests related to Windows OS, Office applications, and basic IT services
• Act as Single Point of Contact (SPOC) for all user queries via phone, chat,



or email [Groupe CAT...SOW-070621 | Word]
• Log, categorize, prioritize, and track tickets in ITSM tools (e.g., ServiceNow)
• Perform basic troubleshooting and initial diagnosis using knowledge base and scripts

Skill Requirements
Windows OS, MS Office, basic troubleshooting
• ITIL basics & ticketing tools (ServiceNow)
• Strong English + French communication
• Customer handling & ticket management
• Basic networking & user account support

Other Requirements
• Willingness to work in 24x7 rotational shifts
• Basic understanding of ITIL, Windows, Networking fundamentals
• Solid communication and customer handling skills

📌 Analyst English, French, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida