SME - Network LAN/WAN

Experience: Not Available to Not Available years

Location: Nagpur, India

Skills: Splunk, Dynatrace, SCOM, Grafana, ServiceNow, Remedy, ITIL, PowerShell, Python, Nagios, Zabbix, SolarWinds, ELK Stack, MS Teams, Email

Job Summary
Event Monitoring and Management - Job Description Role Summary The Event Monitoring and Management Analyst is responsible for real-time monitoring, correlation, and management of IT events across infrastructure, applications, and services. The role ensures early detection of incidents, minimizes service disruptions, and supports proactive incident and problem management.

Key Responsibilities
Monitor IT infrastructure, applications, and services using event monitoring tools (e.g., Splunk, Dynatrace, SCOM, Grafana)
Analyze, correlate, and prioritize events to identify potential incidents
Perform event triage and categorize alerts based on severity and business impact
Trigger incident tickets in ITSM tools (ServiceNow, Remedy) as per defined processes
Ensure timely response and escalation in line with SLAs
Reduce alert noise through event correlation, suppression, and tuning
Collaborate with support teams (network, server, application) for issue resolution
Support root cause analysis (RCA) and problem management activities




Maintain event monitoring dashboards and reporting metrics
Ensure compliance with ITIL Event Management practices

Required Skills
Solid understanding of IT infrastructure (network, server, cloud, applications)
Hands-on experience with monitoring and observability tools
Knowledge of ITIL framework (Event, Incident, Problem Management)
Experience with ticketing tools (ServiceNow, Remedy)
Ability to analyze logs, alerts, and system behavior
Good analytical and troubleshooting skills
Strong communication and documentation skills

Preferred Qualifications
Bachelor’s degree in IT, Computer Science, or related field
ITIL certification (Foundation or above)
Experience in 24x7 NOC/SOC or Event Monitoring environment
Exposure to automation and scripting (PowerShell, Python) is an advantage

Key KPIs
Mean Time to Detect (MTTD)
Mean Time to Acknowledge (MTTA)
Mean Time to Resolve (MTTR)
Event-to-Incident conversion accuracy
Reduction in false positives / alert noise
SLA compliance for event response

Tools & Technologies
Monitoring: Splunk, Dynatrace, Nagios, Zabbix, SolarWinds
ITSM: ServiceNow, Remedy
Logging & Observability: ELK Stack, Grafana
Collaboration Tools: MS Teams, Email, Incident bridges

📌 SME Network LAN/WAN (Nagpur)
🏢 HCL Technologies
📍 Nagpur