Senior Administrator - Release Management, ServiceNow

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: ITIL Foundation Certified, Jira, Temenos Transact, Linux, Unix, Windows, Oracle, Microsoft SQL Server, HPSM, ServiceNow, Release Management, ITIL Frameworks, BMC Remedy, CA Service Desk, Avanti, Snow Administration

Job Summary
ITIL Foundation Certified (Mandatory)
− Hands-on experience with Jira for agile and release management (Mandatory)
− Foundation knowledge of Temenos Transact architecture and deployment patterns (Advantageous)
− Proficiency in OS platforms: Linux, Unix, Windows Familiarity with database platforms: Oracle, Microsoft SQL Server, Experience with HPSM/ServiceNow for incident and change logging (Preferred)
− Background in environments management incl. Deployment Management and Automation and configuration control
− Proficiency Release Planning / Environment Usage planning
− Solid command of English (required for global collaboration)

Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Itil Best Practices In Release Management And Support Processes.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts,



Performing Root Cause Analysis And Implementing Solutions To Mitigate Technical And Security Issues.
3. Engage In Value-Added Activities Such As Knowledge Base Updates And Management, Providing Training For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Service Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Uphold Security Standards.
5. Drive Positive Customer Experiences And High Csat Scores Through Effective First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements
1. Proficiency In Release Management And Itil Frameworks.
2. Strong Understanding Of Service Desk Tools Such As Bmc Remedy, Ca Service Desk, And Avanti.
3. Familiarity With Snow Administration And Support Processes.
4. Excellent Troubleshooting And Analytical Skills For Incident Resolution.
5. Ability To Work Collaboratively With Cross-Functional Teams To Enhance Service Delivery.

Other Requirements
1. Itil Certification (Foundation Level Or Higher) Is Optional But Valuable.
2. Relevant Certifications In Service Desk Tools (E.G., Bmc Remedy, Ca Service Desk) Are Advantageous.

📌 Senior Administrator Release Management, ServiceNow (Chennai)
🏢 HCL Technologies
📍 Chennai