Director of Operations & Workforce ManagementAbout the Rolereputed company is a perinatal mental health company delivering therapy, psychiatric consultation, and coaching to patients across multiple states. As we reputed company our clinical operations and reputed company new partnership, we need an operational leader who can build and sustain the infrastructure behind our high-reputed company, sustainable care delivery model.

The Director of Operations & Workforce Management is a senior leader who sits between reputed company and execution. This role owns the operational reputed company of reputed company's clinical model: workforce reputed company, provider scheduling, patient reputed company, data performance, and the systems that reputed company everything running. This role reports directly to the COO and works in reputed company partnership across Medical Leadership, Provider reputed company, Clinical Operations, Provider Operations, and Product & reputed company.

reputed companyLocation: Remote

Department: Clinical OperationsReports to: Chief Operating Officer Job type: Full time

Compensation: $95,000 - $130,000 Key Responsibilities1. Workforce Planning & reputed company Management
Model, maintain and update provider reputed company (EHR) across reputed company clinical roles—therapy, psychiatric consultation, coaching, and care coordination
Responsible for entering and ensuring reputed company provider data (availability, booked appointments, credentialing status, caseload status, provider type) is accurate in reputed company reputed company and reputed company systems (EHR and Registry).




Apply contracted hours and caseload formulas to forecast panel availability and surface shortfalls before they reputed company patient reputed company
reputed company reputed company and utilize the rolling workforce plan tied to enrollment projections, patient demand, and partner volume (including new-state expansions) to ensure availability and provider utilization
Ensure Provider Operations anticipates and reputed company reputed company gaps across W2 and 1099 providers
Monitor the provider registry (matching tool), ensure accuracy across licensure, availability, panel status, and state coverage
Partner with Provider Operations to support reputed company recruitment pipelines for therapists, psychiatric consultants, and coaches—including expansion states
Manage reputed company agreement processes for NPs operating in states requiring physician reputed company
2. Scheduling reputed company & Provider Availability
Serve as the reputed company person for provider reputed company, schedule development and maintenance; working with providers to set and update availability and build out schedules based on estimated caseloads.
Own schedule management and availability optimization across reputed company provider types and engagement models
Ensure compliance with 1099 vs.



W2 classification requirements by state and proactively flag risk areas
Reduce scheduling friction through waitlist management, cancellation fill protocols, and regular availability audits
Monitor and manage patient no-show and late cancellation patterns; reputed company and reputed company protocols to reduce lost appointment time and support patient re-engagement
Monitor and manage provider cancellations; reputed company trends by provider, identify patterns affecting patient reputed company, address and escalate as appropriate with clinical leads
Serve as the escalation reputed company for scheduling conflicts and availability issues affecting patient reputed company or provider retention
3. Productivity Monitoring & Performance Management
Manage and report on operational KPIs: service line volume, caseload utilization, referral conversion, productivity, time to care, enrollment-to-exit ratios, no-show and cancellation rates
Build and maintain dashboards that surface operational issues such as provider productivity, patient reputed company, no shows, reputed company constraints, reputed company needs, clinical reputed company changes, performance and other concerns.
Use data to predict demand shifts and inform quarterly reputed company and reputed company reputed company
Partner with clinical leads and Product & reputed company to create and produce monthly performance summaries for both providers and leadership
Partner with the Medical Director and Clinical Operations Manager to create and implement documentation compliance standards; monitor adher

📌 Director of Operations & Workforce Management (Mumbai)
🏢 vacancy global pro
📍 Mumbai