Tayana Solutions is hiring an experienced Production Support Lead to manage our production support operations and technical support team.
Experience: 5–8 Years
Location: Bengaluru / Remote
Job Type: Full-Time
Job Description
The Production Support Lead will be responsible for leading the support team, managing production incidents, monitoring application performance, and ensuring timely resolution of technical issues.
Responsibilities
- Lead and manage the Production Support team.
- Handle major and critical production incidents.
- Monitor applications, systems, alerts, and logs.
- Manage support tickets and ensure SLA compliance.
- Coordinate with Development, DevOps, Infrastructure, and client teams.
- Manage support shifts and team workload.
- Perform root cause analysis for recurring issues.
- Track response and resolution times.
- Use Jira for incident and ticket management.
- Use Datadog and other monitoring tools for application monitoring.
- Support Cloud and Kubernetes environments.
- Communicate with clients and stakeholders during critical incidents.
- Improve support processes and reduce recurring production issues.
Qualifications
- 5–8 years of experience in Production or Application Support.
- Experience leading a technical support team.
- Solid knowledge of ITIL and Incident Management.
- Experience with AWS, Azure, or GCP.
- Hands-on understanding of Kubernetes.
- Experience with Jira and Datadog or similar tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and team management skills.
- Experience with SLA and incident management.