Key Responsibilities :

Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.

● Identify customer preferences and offer tailored cruise packages.

● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).

● Follow up with potential leads to close sales and ensure a seamless booking experience. ● Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with service standards.

● Maintain a polished, professional, and structured approach in all interactions.

● Adhere to high call quality standards, ensuring transparent, confident, and persuasive communication.

● Maintain accurate records of customer interactions, bookings,



and follow-ups in the CRM system.

● Track sales performance and conversion metrics.

● Stay updated on cruise schedules, promotions, and competitor trends.

Key Skills & Expertise:

● Strong lead conversion and upselling skills.

● Excellent verbal & written communication.

● Professional call handling & email etiquette.

● Strong negotiation and persuasion abilities.

● Proficiency in CRM tools and sales tracking.

● Ability to handle high-end clients professionally.

● Effective time management & follow-ups.

Pay: ₹300,000.00 - ₹650,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Holiday Cruise Sales Expert (Kochi)
🏢 CIEL HR
📍 Kochi