Customer Support Executive / Telecaller (Logistics & Courier Industry)

Company: Shiplifi
Location: Jaipur, Rajasthan (Work from Office)
Employment Type: Full-Time
Experience: 0–2 Years (Freshers can apply)
Salary: Competitive Fixed Salary + Attractive Performance Incentives

About Shiplifi

Shiplifi is a rapidly growing courier aggregation platform that helps businesses ship their orders through leading courier partners across India. We are looking for enthusiastic individuals who enjoy customer interaction, problem-solving, and sales.

Key ResponsibilitiesCustomer Support (Primary Role)

- Handle customer queries through chat, WhatsApp, email, and phone calls.
- Resolve shipment, pickup, delivery, RTO, and tracking-related issues.
- Coordinate with courier partners to ensure timely issue resolution.
- Raise and follow up on support tickets until closure.
- Provide shipment updates and maintain excellent customer satisfaction.
- Maintain accurate records of customer interactions in the CRM/support system.

Telecalling & Sales (Secondary Role)

- Contact potential customers and explain Shiplifi's courier services.
- Generate new business leads through outbound calling.
- Convert interested prospects into active customers.
- Build long-term relationships with clients.
- Meet monthly calling and sales targets to earn attractive incentives.

Required Skills

- Excellent communication skills in Hindi.
- Basic English speaking and writing skills preferred.
- Good typing speed and computer knowledge.




- Ability to multitask and solve customer issues efficiently.
- Positive attitude and customer-first approach.
- Comfortable speaking with customers over phone and chat.
- Ability to achieve sales targets and work in a fast-paced environment.

Preferred Qualifications

- 12th Pass or Graduate.
- Experience in Customer Support, Telecalling, BPO, Call Centre, Logistics, Courier, E-commerce, CRM, or Sales will be an advantage.
- Freshers with strong communication skills are encouraged to apply.

Why Join Shiplifi?

- Fixed salary with performance-based incentives.
- Growth opportunities opportunities in the fast-growing logistics and e-commerce sector.
- Training and skill development.
- Friendly and supportive work environment.
- Opportunity to learn customer support, logistics operations, and inside sales.

Job Location

Jaipur, Rajasthan (Work from Office)

Keywords

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Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Customer support: 1 year (Preferred)

Work Location: Hybrid remote in Jaipur, Rajasthan (Jaipur)

📌 Customer Service Officer (Jaipur)
🏢 Shiplifi
📍 Jaipur