Lead Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: technical support, consulting services, Macintosh, Windows, Linux, Android, advanced support, e-mail, calendar scheduling, word processing, spreadsheets, Internet browsers, network cabling, crimping, patching, printer support, Service Level Agreement metrics, inventory control, AMDB accuracy, installation, support of PCs, support of laptops, support of printers, support of peripherals, asset wipe, decommissioning, tech refresh

Job Summary
End-to-end Interaction with Users and providing End user Support basis Tickets.
In case tickets are not there, Need to Support users and raising interactions.
Provide technical support and consulting services on all IT-related matters, including laptop and desktop hardware, peripherals and desktop.
Smart hands job may require occasional evening and weekend shifts.
Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux, Android and Os.
Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications.
Provide console access to remote team for network related issue troubleshooting.
Provide basic support in network cabling ie crimping, patching. Trouble shoot L1 printer related issue.
Service Level Agreement metrics achievement and closure of Tickets.
Responsible for the inventory control as well as AMDB accuracy of their site/sites.
Installation and support of PCs, laptops,



printers, peripherals, and connected equipment in an IT enterprise workplace.
Assists Deskside teams with the application of basic diagnose.
Asset Wipe and Decomm.
Tech Refresh.

Key Responsibilities
End-to-end Interaction with Users and providing End user Support basis Tickets.
In case tickets are not there, Need to Support users and raising interactions.
Provide technical support and consulting services on all IT-related matters, including laptop and desktop hardware, peripherals and desktop.
Smart hands job may require occasional evening and weekend shifts.
Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux, Android and Os.
Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications.
Provide console access to remote team for network related issue troubleshooting.
Provide basic support in network cabling ie crimping, patching. Trouble shoot L1 printer related issue.
Service Level Agreement metrics achievement and closure of Tickets.
Responsible for the inventory control as well as AMDB accuracy of their site/sites.




Installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT enterprise environment.
Assists Deskside teams with the application of basic diagnose.
Asset Wipe and Decomm.
Tech Refresh.

Skill Requirements
End-to-end Interaction with Users and providing End user Support basis Tickets.
In case tickets are not there, Need to Support users and raising interactions.
Provide technical support and consulting services on all IT-related matters, including laptop and desktop hardware, peripherals and desktop.
Smart hands job may require occasional evening and weekend shifts.
Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux, Android and Os.
Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications.
Provide console access to remote team for network related issue troubleshooting.
Provide basic support in network cabling ie crimping, patching. Trouble shoot L1 printer related issue.
Service Level Agreement metrics achievement and closure of Tickets.
Responsible for the inventory control as well as AMDB accuracy of their site/sites.
Installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT enterprise environment.
Assists Deskside teams with the application of basic diagnose.
Asset Wipe and Decomm.
Tech Refresh.

Other Requirements
NA

📌 Lead Administrator (Support &Operations) (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru