Senior Officer, Specialist Operations, Consumer Banking Group

Experience: Not Available to Not Available years

Location: Gurgaon-DBIL

Skills: SWIFT, IMEX, DHL Courier Services, LC, Bank Guarantee, regulatory letters

Company Overview
DBS's Corporate, Consumer, and Investment Banking division offers a comprehensive suite of commercial banking products and services. These include cash management, current and time deposits, trade finance, working capital finance, term loans, and foreign exchange. Through our unwavering commitment, DBS has fostered enduring relationships with customers across the region, built on strong account relationship management, differentiated service, innovative product development, and rigorous credit standards.

Key Accountabilities
• Review all SWIFT and advice copies printed from the IMEX printer to confirm that all transactions have been processed correctly.
• Track the notification schedules for all lodged import bills and promptly inform clients through mail or courier of any updates or changes.
• End to end management of High volume of Export Bill Dispatches through DHL Courier Services & tracking of the consignment till final delivery.
• Process Import and export transactions, identifying and resolving discrepancies or issues to ensure smooth and efficient processing.
• Manage a high volume of client inquiries via phone and email, covering topics such as LC, Bank Guarantee, Import payment transaction statuses, and general banking questions.
• Ensure timely and accurate resolution of all inquiries.
• Backup for providing daily transaction updates like dues and discrepancies to clients.
• Responsible for drafting and issuing client correspondence, such as NOCs and AD CODE letters, as required.
• Prepare and submit a variety of regulatory letters,



including MTT letters adhering to strict deadlines and accuracy standards.
• Monitor and manage daily filing activity to ensure timely completion and prevent any pendency.
• Responsible for inputting and monitoring all deferral transactions in our system, tracking their progress until closure.
• Work on rework analysis shared by the others to ensure to reduce reworks.
• Responsible for the oversight of all transactions raised in TIW which includes the management of rework cases and the monitoring of the Maker-Checker queue to ensure timely processing.
• Generating and disseminating weekly MIS reports to all stakeholders, detailing the ageing of TIW cases also adds to additional responsibility.
• Timely advising, signing, and release of all export Letters of Credit (LCs) to clients are ensured through strict oversight.
• Timely signing, and release of all Bank Guarantee.
• Responsible for processing of all structured products that are not submitted via the IOAT platform and getting raised manually.
• Ensure follow up with clients and BU to clear outstanding IDPMs/ EDPMs which is a regulatory requirement.
• Ensure that the BG stationaries issued are registered in BG Float Register & Branch Connect.
• Engage with internal stakeholders/clients for resolution to transactional queries.

Education / Preferred Qualifications
Minimum Under Graduation completion in any degree courses.

DBS India - Culture & Behaviors
DBS is dedicated to fostering a culture where every employee is valued, respected, and heard. We pride ourselves on offering a workplace that promotes continuous professional development, flexible working arrangements, and opportunities for growth within an inclusive and diverse setting. We expect our employees to demonstrate the following value-driven behaviour.

Job: Operations
Schedule: Regular
Employee Status: Full time

📌 Senior Officer, Specialist Operations, Consumer Banking Group (Gurugram)
🏢 DBS Bank
📍 Gurugram