Skill required:nBanking Services - Retail Banking Card OperationsnnnDesignation:nDelivery Operations Senior AnalystnnnQualifications:nAny GraduationnnnYears of Experience:n5 to 8 yearsnnnAbout AccenturenAccenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.comnnnWhat would you do nInvestigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service Banking services refer to the various financial services provided by banks to their customers. It includes account opening, kyc, managing accounts, processing transactions, offering loans and credit cards and mortgages, providing investment products, insurance servies and facilitating payments. Banks aim to help individuals and businesses manage their finances efficiently and securely.



Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.nnnWhat are we looking for nnMinimum 10 -12 years of experience in Chargebacks or Disputes handling.nChargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge.nKnowledge of banking products like Debit and Credit cards.nGood knowledge on reconciliations and indexingnStrong knowledge on representments and Pre-Arbitration processingnEnd to End knowledge on Credit Bureau DisputesnAbility to perform quality analysis and perform RCAnBuilding and maintaining client relationshipnPeople management skillsnOperations ManagementnManaging team across multiple locationsnMIS and ReportingnStrong communication and negotiation skillsnnRoles and Responsibilities:nnManaging Noise less u0026 flaw less Service delivery operations and ensure adherence to all SLA metricsnDay-to-day management of the team i.e. managing the workload and ensuring seamless deliverynRegular connect with internal u0026 external stakeholders and apprise them of performance metricsnAll people management responsibilities such as hiring, training, engagement, rewards u0026 promotions and performance feedback. Ensuring we attract, retain u0026 develop high caliber individualsnImproving upon client service to our internal and external clientsnEnsuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintainednMaintenance of all legal and governance documentations such as production, efficiency and SLA detailsnContribute in implementation of technologies and process improvements toolsnPlanning for contingency and ensuring strong resiliencynDrive people engagement and fun activities within the team .

📌 Delivery Operations Senior Analyst (Chennai)
🏢 Accenture in India
📍 Chennai