Jio is inviting application for the role Customer Service ManagerRequirementExperience : 05-12 yearsEducation: Any Graduation (MBA preferred)Job DescriptionManage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.Resolve billing, network, and service-related issues, including reconciliation and complaint management.Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables.Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.Key Skill Sets:Customer Service ManagementCustomer ExperienceCustomer Relationship Management (CRM)Complaint & Escalation ManagementStakeholder ManagementService Delivery ManagementCustomer Retention & LoyaltyDebt CollectionComplaint ManagementResolution ManagementMIS

📌 Customer Service Manager (Maharashtra)
🏢 JIO
📍 Maharashtra