Position: Customer Success ManagerLocation: Andheri, MumbaiIndustry: IT Services and ConsultingExperience Required: 2+ YearsSkills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management.Regarding Us:We provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc.We understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'.About the Role:We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle.The CSM will work closely with Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives.Key Responsibilities:




- Own the end-to-end post-sales customer lifecycle for assigned accounts.
- Build and maintain strong relationships with key customer stakeholders.
- Drive onboarding, implementation coordination, adoption, and value realisation of cloud services.
- Conduct regular Business Reviews (QBRs/MBRs) with customers.
- Monitor customer health, usage trends, and overall satisfaction.
- Identify risks proactively and develop mitigation plans to prevent churn.
- Ensure timely resolution of customer issues by coordinating with the Delivery and Support teams.
- Work with customers to understand evolving business requirements and recommend suitable cloud solutions.
- Identify opportunities for upselling, cross-selling, renewals, and expansion.
- Collaborate with Sales during renewal cycles and commercial discussions.
- Track renewal pipeline and ensure timely contract renewals.
- Maintain accurate customer information, renewal dates, and engagement activities in CRM.
- Gather customer feedback and share actionable insights with internal stakeholders.
- Drive customer advocacy through reference programs, testimonials, and case studies.
- Stay updated on AWS, Azure, Google Cloud, Google Workspace, AI, Security, Backup, and Managed Cloud Services.Required Skills:
- Strong customer relationship management skills.
- Excellent communication and presentation abilities.
- Positive understanding of cloud technologies and managed services.
- Knowledge of AWS, Microsoft Azure, Google Cloud Platform (GCP), and Google Workspace.
- Experience in customer lifecycle management.
- Problem-solving and stakeholder management skills.
- Ability to coordinate across multiple cross-functional teams.
- Strong analytical and reporting capabilities.
- Experience using CRM tools (Freshworks, Salesforce, HubSpot, etc.).
- Ability to manage multiple enterprise customers simultaneously.Learn More About Us:Website: www.Teamcomputers.ComLinkedIn: linkedin.Com/company/team-computersYouTube: youtube.Com/user/teamcomputerschannel

📌 Customer Success Manager (Maharashtra)
🏢 Team Computers
📍 Maharashtra