Job Description

Job Description: We are looking for a dedicated individual to process purchase orders, vendor invoices, and claims on a timely basis and in accordance with Expeditors and customer policies and procedures. You will also investigate questionable entries and initiate corrective actions, working to maintain a positive, but firm working relationship with other transportation service providers, freight payment companies, and customers.

Primary Functions:

- Coordinate with transportation vendors regarding freight invoicing
- Handle large payment data files for review, research, and process
- Responsible for freight invoice and audit discrepancies
- Research and follow up to determine department freight charge cost allocations
- Respond to, initiate, and follow through to resolution freight claims with transportation service carriers
- Oversee all GLO invoice exceptions from AFS/BBA
- Responsible for processing all claim checks and claim rejection letters received via US mail
- Must work with collaborating teams to process physical checks from carriers
- Handle inquiries for carrier accounts for new department uses and vendor usage
- Handle internal client shipping questions and new shipping registration accounts
- Review past due carrier statements,



research and track to payment resolutions
- Input and track to resolution manual carrier invoices, Credit Memos, and audit issues with third-party auditors
- Flexibility to adapt to new work tasks, assignments, improvement projects and directions as they arise
- Responsible for weekly spend upload
- Assist with quarterly quality assurance checks

Qualifications

- College Graduate
- Experience with Accounts Payable/Accounts Receivable and claims processing
- Freight payment experience
- 2 years of customer service experience
- Strong English proficiency required
- Strong verbal and written communication skills
- Self-starter, enthusiastic, willing to go the extra mile
- Attention to detail
- Solid Proficient with MS Office or Google G-Suite business tools, primarily Excel or Gsheets
- Knowledge/Experience of AI use would be an advantage
- Working hours: 18:00hrs to 03:00hrs Monday to Friday

Additional Information

Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus

📌 Freight Pay and Claims Coordinator (India)
🏢 Expeditors
📍 India