Job Title

Executive - Operations (Network Control Centre)

Function

Operations

Reports To

Manager - Operations

Location

Head Office

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work® and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal-it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care-Blue Dart is where you belong.

Position Overview:

The Executive - Network Control Centre plays a vital role in ensuring timely, secure, and compliant vehicle movements across the network by monitoring live operations and escalating issues as needed.

Job Purpose:

To enable smooth network vehicle operations through live tracking, exception management, and coordination with cross-functional teams to uphold service quality and safety standards.

Key Roles & Responsibilities:

Vehicle Tracking & Exception Management

- Monitor network vehicles 24x7 using GPS platforms, GNMS, portals, or calls (in case of GPS failure).
- Log and escalate exceptions like unscheduled stops, seal tampering, theft attempts, breakdowns, and accidents.
- Raise alerts for any potential disruptions such as political unrest or natural calamities impacting network movement.
- Escalate SOP non-compliance related to GP S, e-locks, or driver behaviour at the origin.




- Track high value/high-risk shipments and vehicles in sensitive zones with focused attention.
- Generate and update exception records in portals or tracking systems, ensuring follow-through until closure.

Coordination & Recovery Support

- Coordinate with Operations, Fleet, and Security teams for prompt vehicle recovery during breakdowns or other disruptions.
- Work with regional fleet teams to ensure smooth functioning of e-locks and other security devices.
- Collaborate with vendors and zonal teams to ensure compliance and operational readiness.
- Ensure timely integration of GPS and e-locks into the central tracking platform.

Performance Monitoring & Reporting

- Monitor network timeliness and support push-pull efforts for delayed vehicles to maintain schedules.
- Capture vendor performance related to transit times, vehicle placement, and shipment safety.
- Prepare and publish timely MIS reports on performance, incidents, and service quality parameters.

Qualifications & Experience:

Education

.Essential: Graduate in any stream

Experience

- Essential: Proficiency in MS Excel and other tracking platforms strong communication in English and Hindi
- Preferred: 2+ years of experience in a control tower/central command centre role familiarity with Transport Management Systems and ERP platforms knowledge of a regional language

Skills & Capabilities:

Core Technical Skills

- Real-time GPS/vehicle tracking systems
- Report generation and MIS preparation
- Transport Management System and ERP familiarity

Behavioural Competencies

- Detail-Oriented: Able to detect operational anomalies quickly
- Communication: Clear and prompt in both written and verbal communication
- Collaboration: Works well with cross-functional teams to ensure issue resolution




- Responsiveness: Acts swiftly on escalations to avoid service disruptions

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Network Vehicle Tracking & Exception Handling

- Accurate and real-time tracking of network vehicles
- Timely identification and resolution of exceptions such as breakdowns, delays, and accidents

2

On-Time Network Operations & ASL Adherence

- % On-time vehicle departures across all network locations
- % On-time arrivals to meet shipment Arrival Service Levels (ASL)

3

Vehicle Compliance, Safety & Security

- 100% compliance of deployed vehicles with operational and safety standards
- Adherence to timelines and protocols under the performance management system

Why join DHL Blue Dart

When you join us, you're not just taking a job-you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

- Outstanding Place to Work® Certified-a testament to our people-first culture, inclusive env ironment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking-where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader-but a Outstanding Place to Work. Come grow with us.

#Li-eBD

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