About MyYogaTeacher

MyYogaTeacher connects qualified yoga and fitness teachers from India with customers globally for personalized 1-on-1 live video sessions.

- 300,000+ customers across the US, UK, Canada, Europe, Australia, Singapore, UAE, and more
- 400,000+ five-star reviews, 95% session satisfaction rate
- 450+ highly qualified teachers on the platform
- Headquartered in California, operations based in Bangalore

Our customers come to us managing pain, rebuilding health, or working through stress. Yoga becomes part of how they take care of themselves, and support is how we honour that. A excellent interaction should feel like a knowledgeable friend picked up the phone, not a ticket getting resolved. A student should stay because the experience genuinely helps them, and because we noticed and reached out before they ever thought about leaving.

What You'll Own

Support & Retention Operations

- Raise the bar on escalation handling, so quality holds across every rep and every shift
- Close the gaps in 24/7 shift coverage
- Build the SOPs and training that let quality scale independent of tenure or memory
- Get a clear, evidence-based view of why students actually cancel, and fix what that reveals

Team Leadership

- Directly manage Support and Retention as one unified team, hiring for empathy and coaching for ownership
- Run regular 1-on-1s, give specific feedback, and build clear growth paths for each person
- Personally handle the toughest escalations, so the team sees the standard you expect

Systems & Metrics

- Own the metrics that matter: resolution quality, response time, renewal rate, student sentiment etc




- Partner with Product and Engineering to fix root causes, not just symptoms
- Build the retention playbook: pre-renewal outreach, pause-and-reactivation flows, and how cancellation signals get surfaced and acted on before a student churns
- Be the voice of the customer to the Founder and to Product, backed by data

Who You Are

- 8 to 10 years in customer support or customer success, with meaningful time at a startup
- You have built a support process from scratch at least once, and know the difference between building on a clean slate and rebuilding under pressure
- 3+ years managing teams of 10 or more
- A genuine customer service mindset: your first instinct is to understand the person's situation before offering a solution
- Comfortable being hands-on. You will still personally work the hardest escalations, not just review dashboards
- Sharp with data: comfortable defining metrics and using evidence to challenge assumptions, including your own team's
- Clear, structured communicator, since you report directly to the Founder
- Energized by ambiguity and the work of building something from an imperfect starting point

Work Setup

Bangalore, hybrid. As the senior-most person in this function, you set the standard for availability and coverage, including stepping in personally when the team needs it.

What We Offer

- Competitive compensation, based on experience
- ESOPs, equity participation as the company grows
- Direct reporting line to the Founder
- Ownership of a combined team scaling from 12 to 20 in the near term
- Health and wellness benefits
- A culture that values ownership and evidence over process for its own sake

📌 Product Designer (Bengaluru)
🏢 MyYogaTeacher
📍 Bengaluru