The International Operations Business Execution (BE) ASIA SOUTH Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. The core focus areas include Governance, Controls, and Client & Franchise. The role is responsible for supporting ASIA SOUTH cluster operations and Operations Heads in driving and executing cross-Operations strategy and goals. The BE Lead will partner with country and cluster management teams to ensure appropriate governance, in alignment with global Citi standards and practices. **Key Responsibilities** **Strategic & Operational Planning** + Act as a strategic partner to the Cluster Operations Head and CSS Business Execution Head, driving strategic planning to align operational capabilities with business goals. + Oversee a portfolio of key projects, special initiatives, and enterprise programs to ensure successful and strategic execution. + Lead efforts to streamline key processes across the cluster, establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity. **Governance, Reporting & Compliance** + Drive and champion a robust governance culture, managing senior forum meetings, agendas, and tracking escalations. + Support regulatory engagements, audits, and coordinate submissions and information requests as required. + Oversee the operational risk environment, support key risk attestations, and escalate control issues with transparency. **Communication & Stakeholder Engagement** + Drive leadership's communication strategy, content, and multi-level distribution across all channels. + Provide comprehensive senior leadership support, including calendar management, meeting agendas, presentation materials, and coordination for senior visits. + Facilitate extensive stakeholder collaboration across country, cluster,



and global teams -to ensure strategic alignment. **Organisational Support** + Maintain organizational clarity through org charts and responsibility maps, and coordinate key leadership travel and events. + Support Ops leads as required for high-level talent management, succession planning, and recruitment for key roles. + Drive and champion culture through inclusion, risk initiatives, and VOE action plans. **Qualifications** **Required Experience** + **10+ years** of experience in Banking, Operations, Business Management. + **5+ years** of experience in a role requiring extensive cross-functional and global stakeholder management. + Proven track record of delivering complex, strategic initiatives in a large, matrixed organization. + Demonstrated expertise in governance, operational risk management, and control practices. + Robust commercial awareness and experience facilitating strategic business reviews. **Education** + Bachelor's degree required; Master's degree is a plus. **Technical & Leadership Skills** + Superior analytical, strategic planning, and problem-solving skills. + Strong negotiation, executive influence, and articulate communication skills. + Demonstrated ability to manage ambiguity, resolve complex issues, and drive solutions in a rapid-paced environment. + Excellent organizational skills with the ability to manage multiple conflicting priorities simultaneously. + High proficiency in Microsoft PowerPoint and Excel. **Key Competencies** + Strategic Leadership & Execution + Governance,



Risk Management & Controls + Relationship Management & Stakeholder Engagement + Operational Excellence Mindset + Change Leadership + Cross-functional Collaboration **Additional Notes** This job description outlines the primary duties and responsibilities for the role but is not exhaustive. Additional responsibilities may be assigned based on business needs. ------------------------------------------------------ **Job Family Group:** Business Strategy, Management & Administration ------------------------------------------------------ **Job Family:** Business Execution & Administration ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Business Unit Manager - SVP (Mumbai)
🏢 Citigroup
📍 Mumbai