Job description

• Responds to customers' queries via chats and emails.

• Resolves customer complaints and issues efficiently.

• Troubleshoots technical problems and provides solutions.

• Ensures customer satisfaction and provides professional customer support.

• Properly escalates unresolved issues to appropriate internal teams.

• Provides accurate information about products and services. Required Candidate profile

• Candidate's college education is not mandatory.

• Should be able to handle multiple chats.

• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.

• Should have a typing speed which is in the range of 25-30 words per minute.

• Proficiency with chat software is an added advantage.

• Should be willing to join immediately or have a noticed period of less than 15 days.

• Should be willing to work in any shift (Working hours 10 [9 hours of scheduled work with 1 hour break]).

• Should be able to do work from office/work from home.





• Should own a laptop & wired Broadband connection* Soft Skills

• Should maintain clear and effective English communication with customers (Written).

• Needsto demonstrate patience, especially during challenging situations.

• Should be adaptable to different customer needs and scenarios.

• Should be valuable at reading and understanding information accurately.

• Needs to pay attention to customers' concerns and needs.

• Needsto possess excellent customer interaction skills.

• Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.

• Needsto be friendly, empathetic, and courteous in all chats with customers.

Rotational shift (General, afternoon, night) (Work from office)

Skills: Troubleshooting, Customer Support, Email Support, Chat Support

Experience: 0.00-0.00 Years

📌 Customer Support Associate (Chennai)
🏢 Live Connections
📍 Chennai