- Education : MBA
- Team Handling- 3-4 years
- B2C sales & Retail sales
Employee enhancement
- Communicates expectations and objectives providing ongoing feedback, and addressing shortcomings.
- Balances the workload, commitments and priorities of individuals vs the company when setting expectations and assigning work.
- Monitors and ensures the efficient and appropriate use of resources, tools.
- Uses individual as well as group goal setting to maximize performance.
- Challenges rules or practices that present inappropriate barriers to independent action and decision-making.
- Brings excellent performance to the attention of the larger organization.
- Seeks resources that will enhance the team's productivity.
- Develops and supports employees' career plans and learning opportunities.
- Applies company policies and procedures in managing direct reports performance.
- Coaches in different areas, identifying training and development needs to support qualified growth. Customer satisfaction
- Responds to customer/internal partner needs in a timely, professional, helpful, manner, regardless of the attitude.
- Shows customer/internal partner that their perspectives are valued.
- Adapts to the different working styles, personalities and cultural backgrounds of the people they work with Empowerment
- Delegates authority to match responsibility, holding staff accountable for agreed upon commitments.
- Supports staff in taking independent action, providing coaching along the way.
- Delegates responsibility rather than taking charge or micro-managing when staff have the capability. For your given perimeter Territory Management
- Makes forecasts and revenue projections for territory.
- Develops and maintains long-term territory plans. Negotiating
- Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
- Creates an open and constructive environment for negotiation, assuring all parties that a fair solution will be attained.
- Persuades others to review their demands and reconsider their positions.
- Expresses ideas/solutions in an appropriate manner to over come resistance, complaints and frustration from others.
- Builds rapport with the other parties to foster positive and productive relationships.
- Creates value based on shared interests to produce win-win outcomes. Product & Service technical knowledge
- Matches product/service to obvious customer needs.
- Locates and uses expertise of others to improve product knowledge.
- Displays knowledge of how products/services compare with those of the competition.
-
Skills: Retail, B2C, Sales, Regional Sales Manager, Business Development