Job Description

Summary

The NOC Analyst is responsible for monitoring, maintaining, and supporting enterprise systems and production environments in a 24x7 setting. Using tools such as CA Scheduler, SCOM, QMM, Nagios, SolarWinds, and others, this role ensures systems operate efficiently, issues are resolved quickly, and service levels are consistently met.

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Key Responsibilities

· Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools.

· Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion.

· Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures.

· Analyze and document recurring issues to support root cause analysis and continuous improvement.

· Perform system health checks, capacity monitoring, and routine operational tasks.

· Support implementation of automation and process enhancements to improve efficiency.

· Assist in disaster recovery (DR) testing and maintenance activities.

· Adhere to established procedures, security standards, and service level requirements (SLRs).

📌 Analyst (Hyderabad)
🏢 Mattel
📍 Hyderabad