Team Lead BPO ( Inbound Voice Process) (Kakkanad)

Team Lead BPO ( Inbound Voice Process) (Kakkanad)

07 Aug
|
Recognized
|
Kakkanad

07 Aug

Recognized

Kakkanad

Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi



Shift: Night Shift (Monday–Friday)



Salary: Up to ₹8 LPA



Education: Bachelor's Degree Mandatory




Responsibilities


- Monitor daily call performance, quality, and productivity of the team

- Ensure SLA, KPI, and client targets are consistently achieved

- Conduct regular coaching sessions, call audits, and performance reviews

- Handle customer escalations and critical cases effectively

- Monitor and control shrinkage and attrition levels

- Prepare daily and weekly team performance reports

- Maintain high customer satisfaction and service quality standards




Requirements
1.



Minimum 5 years of experience in any BPO Inbound Voice


2. Minimum 2 years of proven experience managing a customer service team


3. Inbound call or chat experience is mandatory


4. Strong knowledge of shrinkage and attrition management


5. Excellent leadership, communication, and problem -solving skills





Benefits
- Cab Service Provided – Secure and convenient transportation for employees.

- Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.

- Positive Work Culture – Supportive and employee -friendly workplace.

- Annual Salary Hike – Performance -based salary increments every year.

- Performance Bonus – Additional incentives based on company and individual performance.

- Job Security – Stable and long -term career opportunity.




📌 Team Lead BPO ( Inbound Voice Process) (Kakkanad)
🏢 Recognized
📍 Kakkanad

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