- Help design, build and continuously improve the clients online platform.

- Research, suggest and implement new technology solutions following best practices/standards.

- Take responsibility for the resiliency and availability of different products.

- Be a productive member of the team.

Requirements

- 3–5 years of hands-on Salesforce platform experience with proven delivery experience in Agentforce or Einstein Copilot implementations.

- Experienced Salesforce Agentforce Consultant to design, configure, and deploy autonomous AI agents across Sales, Service, and Operations functions.

- Own the complete agent delivery lifecycle, from translating business requirements into intelligent automation use cases through Agent Studio configuration, Prompt

- Builder optimization, Data Cloud grounding, deployment, monitoring, and continuous improvement.

- Work closely with Solution Architects, business stakeholders, and Agile delivery teams to ensure Agentforce solutions meet organizational standards for functionality, trust, compliance, scalability, and performance.

- Engage with stakeholders to identify, analyze, and prioritize Agentforce automation opportunities across Sales, Service, and Operations teams.

- Configure Agentforce Agent Studio components including: Agent personas, Topics, Instructions, Clarification prompts, Actions, Escalation paths, Guardrails

- Design and configure Einstein Copilot agents for Sales, SDR, Customer Service, and internal Operations use cases.

- Develop, test, and optimize prompt templates using Salesforce Prompt Builder.





- Implement contextual grounding using Salesforce Data Cloud unified customer profiles, calculated insights, and data actions.

- Improve agent response quality through prompt tuning, transcript analysis, and contextual optimization techniques.

- Build and maintain Agentforce actions using: Salesforce Flows (Screen, Record-Triggered, and Autolaunched Flows), Apex classes, REST API integrations

- Integrate Agentforce with external systems and enterprise applications for real-time data retrieval and automation.

- Configure Salesforce Knowledge and grounding mechanisms for Service Agent use cases.

- Implement Omni-Channel routing and human-agent escalation workflows.

- Configure and maintain Einstein Trust Layer controls including: Data masking, Toxicity detection, Zero-data retention policies, Audit logging and compliance monitoring

- Ensure adherence to enterprise privacy, governance, and security standards.

- Support end-to-end UAT activities including: Test case creation, Response validation, Edge case testing, Out-of-scope scenario handling

- Monitor deployed agents using Agentforce Analytics and conversation transcript analysis.

- Track KPIs such as: Containment rate, Escalation rate, Task completion success,



Agent performance metrics

- Continuously optimize agent behavior based on analytics, user feedback, and business outcomes.

- Create and maintain technical documentation, runbooks, configuration guides, and user enablement materials.

- Collaborate closely with QA, Product Owners, Architects, Data teams, and business stakeholders in Agile delivery environments.

- Strong expertise in Salesforce Agentforce Agent Studio including: Topics, Instructions, Actions, Guardrails, Clarification prompts

- Proficiency in Salesforce Prompt Builder including: Prompt template authoring, Merge field grounding, Prompt optimization and iterative testing

- Strong knowledge of Salesforce Data Cloud including: Unified profiles, Identity resolution, Calculated insights, Data actions

- Experience building agent actions using Salesforce Flows, Apex, and REST APIs.

- Good understanding of Einstein Trust Layer controls and AI governance mechanisms.

- Solid experience with JSON, APIs, webhooks, and integration design.

- Experience with Salesforce Knowledge, Digital Engagement, and Omni-Channel routing.

- Understanding of LLM concepts including: Retrieval-Augmented Generation (RAG), Context grounding, Hallucination mitigation strategies, Prompt engineering best practices

- Strong analytical, communication, documentation, and stakeholder management skills.

- Experience working in Agile/Scrum delivery environments.

Benefits

- A challenging, innovating environment.

- Opportunities for learning where needed.

📌 Salesforce Agentforce Consultant (Noida)
🏢 Important Business
📍 Noida