Manager - Account Management (Mumbai)

Manager - Account Management (Mumbai)

07 Aug
|
Recognized
|
Mumbai

07 Aug

Recognized

Mumbai

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end -to -end account success. The ideal candidate will bring a strong foundation in software delivery and program management, having grown through the SDLC from Developer to Project Manager, and now ready to take ownership of key client accounts.




As an Account Manager, you will act as a trusted advisor to our customers — ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.






Job Responsibilities:




Account Management & Customer Success


• Own the complete customer relationship — ensuring high satisfaction, retention, and engagement.


• Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.


• Drive timely resolution of VOC issues and maintain closure reports.


• Manage RED customers proactively to ensure recovery and retention.


• Lead stakeholder interactions, identifying and addressing gaps in customer connect.


• Plan and execute customer meetups, events, and festive engagements to enhance relationships.


• Drive congratulatory communication and client recognition on key milestones.




Contract & Financial Governance


• Manage and track AMC renewals, aging, and payment follow -ups.






• Oversee AMC contracts and related addendums.


• Drive Escrow renewals or initiate current ones as required.


• Manage contractual renewals for expiring agreements, ensuring continuity.


• Maintain and update the customer dashboard with account status, renewals, and financial insights.




Delivery & Program Excellence


• Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.


• Oversee project financials, cost tracking, and profitability.


• Plan and monitor team utilization across projects.


• Ensure seamless execution through coordination with internal teams and external stakeholders.


• Support vendor management, procurement, and contract negotiations.


• Track and report program progress using Microsoft Project (MSP) and related tools.




Growth & Expansion


• Identify opportunities for account expansion and connect elevation.


• Drive reference ability, customer testimonials, and case study participation.






• Collaborate with business and delivery leadership to create growth plans for strategic accounts.




Requirements

• 14 to 18 years of overall experience, with strong exposure to Project/Program Management and Customer Relationship Management.


• Proven experience managing large enterprise accounts in the software/IT services domain.


• Hands -on expertise in project financials, profitability management, and effort/schedule variance tracking.


• Strong skills in stakeholder management, contract governance, and vendor oversight.


• Proficiency in Microsoft Project (MSP) and related tracking tools.


• PMP certification preferred.


• Excellent leadership, mentoring, and communication skills.


• Ability to work independently while fostering collaboration across cross -functional teams.






Qualifications


• Bachelor’s Degree in Engineering, Computer Science, Marketing, or related field


• MBA/PGDBM (Sales / Marketing - is preferred)


• PMP certification preferred




Benefits

Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.


📌 Manager - Account Management (Mumbai)
🏢 Recognized
📍 Mumbai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Assistant Manager - Quality Assurance ( Personal Care and Home Care ) (India)

Assistant Manager - Quality Assurance ( Personal Care and Home Care ) (India)

08 Aug
|
Fena
|
India
  • 08 Aug
  • Fena
  • India

Role & responsibilities 1. Department Head for QA and QC. 2. Responsible for overall QA and QC function. 3. Team Management. 4. Documentation and MIS Preferred candidate profile 1. Relevant Expe [...]

dbt Developer (India)

dbt Developer (India)

08 Aug
|
Aventus Informatics
|
India
  • 08 Aug
  • Aventus Informatics
  • India

ABOUT THE ROLE We are looking for two hands-on dbt Developers with deep, production-proven experience across the full dbt ecosystem. This is not a querying or reporting role we need engineers who ha [...]

Subscribe to this job alert:

Get the latest job offers by email for: manager - account management (mumbai) / mumbai

Agency Development Manager (Guwahati)

Agency Development Manager (Guwahati)

08 Aug
|
RBG HR Services
|
Guwahati
  • 08 Aug
  • RBG HR Services
  • Guwahati

Role & responsibilities Build a Team of Agents and Train them and Generate Business from Them. Preferred candidate profile Candidates with one Years of Field Sales experience, candidate with Insura [...]

Assistant Professor (Bengaluru)

Assistant Professor (Bengaluru)

08 Aug
|
Alliance University
|
Bengaluru
  • 08 Aug
  • Alliance University
  • Bengaluru

Roles and Responsibilities : - Design and develop curriculum for computer science courses at undergraduate and postgraduate levels. - Conduct lectures, tutorials, and lab sessions to students on vari [...]

Subscribe to this job alert:

Get the latest job offers by email for: manager - account management (mumbai) / mumbai