ROLE: Logistic Manager

Location- Bangalore

Experience required- 3-5 Years

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore.

Key Responsibilities:

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Customer Escalations:

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Follow up and resolve customer escalations via email.

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Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.

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Team Management:

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Manage, train, and develop support staff to ensure high performance and professional growth.

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Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

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Control attrition rates among delivery helpers through effective team engagement and support.

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Warehouse Coordination:

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Coordinate with the warehouse team to address and resolve errors and cancellations.

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Ensure efficient and timely processing of orders and returns.

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Order and Route Planning:

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Develop alternative order plans in case of in-transit cancellations.

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Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

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Control route adherence and in-route cancellations to maintain delivery schedules.

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Vendor and Cost Management:

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Manage vendor agreements to ensure cost efficiency and reliable service.

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Negotiate and maintain cost-effective logistics solutions with vendors.

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Vehicle and Manpower Planning:

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Plan and ensure the availability of vehicles required for deliveries.

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Develop and implement manpower and daily task planning to meet operational needs.

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Process Improvement:

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Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

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Monitor and control in-transit damage and develop strategies to minimize occurrences.

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Repair and Installation TAT Control:

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Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

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Escalation Handling:

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Handle escalations effectively and ensure a systematic approach to resolving issues.

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Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications:

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Bachelor's degree in logistics, supply chain management, business administration, or a related field.

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Proven experience in logistics management or a similar role.

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Strong leadership and team management skills.

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Excellent communication and problem-solving abilities.

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Proficiency in logistics software and Microsoft Office Suite.

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Ability to work in a fast-paced and dynamic workplace.

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Strong organizational and multitasking skills.

📌 Logistics Manager (Bengaluru)
🏢 Important Group
📍 Bengaluru