Job Description – Customer & In -Process Quality Engineer


Position Summary


We are seeking an experienced Customer & In -Process Quality Engineer to drive quality excellence across customer -facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in -process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements.

The ideal candidate should have strong experience in EMS and Aerospace industries, hands -on expertise in quality systems, problem -solving methodologies, process monitoring tools, and customer quality management.

Key Responsibilities


Customer Quality Management


- Drive reduction of customer complaints, customer returns, and RMA occurrences.

- Improve defect detection at FQA and create quality awareness across teams.

- Work closely with Cross Functional Teams (CFT) for timely closure of customer -reported issues.

- Investigate customer complaints and implement effective corrective and preventive actions for non -detection issues.

- Develop strategies to prevent issue escape from organization to customer.

- Implement horizontal deployment of corrective actions across all projects and customers.

- Monitor RMAs closely and ensure closure within defined TAT.

- Ensure products consistently meet customer quality requirements and specifications.

- Coordinate with Quality Managers to discuss and resolve customer quality concerns.

- Provide timely updates to customers regarding quality issues, corrective actions, and status tracking.

- Participate in product quality planning and quality control activities based on customer specifications.

- Communicate customer expectations and feedback to internal quality and manufacturing teams.

- Prepare, maintain, and update customer -required quality reports and documentation.

- Train and guide quality teams in structured problem -solving methodologies and quality improvement practices.





- Support New Product Introduction (NPI) activities to proactively avoid quality issues.

- Prepare and maintain product quality documentation in line with ISO standards and customer requirements.

- Develop and improve quality processes based on ISO standards and audit findings.

- Manage and coordinate ISO audits and support audit compliance activities.

- Work with Quality Managers to improve Quality Management Systems based on audit observations and customer feedback.


In -Process Quality Management

- Closely monitor FPY (First Pass Yield) and RTY (Rolled Throughput Yield) for assigned projects.

- Analyze top recurring defects/issues and drive improvement actions with Cross Functional Teams.

- Track and ensure closure of actions related to FPY and RTY improvement initiatives.

- Provide timely technical clarifications to IPQA teams regarding in -process quality observations.

- Correlate customer rejections with internal process rejections and drive containment/improvement actions.

- Lead GYAT meetings and drive continuous quality improvement initiatives.

- Monitor critical process parameters using SPC, Cp, and CpK analysis.

- Ensure timely documentation updates related to customer complaints and process changes.

- Review and update Generic PFMEAs periodically.

- Monitor closure and effectiveness of previous audit feedback and corrective actions.

- Drive implementation of structured problem -solving methodologies such as:
- 8D

- Lean Manufacturing

- Six Sigma

- Root Cause Analysis

- Utilize process monitoring and quality tools including:
- SPC

- Cp/CpK

- GRR

- PFMEA

- Control Plans






Required Skills & Qualifications


Educational Qualification

- Diploma / BE in:
- Electronics & Communication Engineering (E&CE;)

- Electrical & Electronics Engineering (EEE)

- Related Engineering disciplines


Experience

- 8–10 years of experience in:
- EMS Industry

- Aerospace Industry

- PCBA Manufacturing Environment


Technical Skills

- Robust understanding of:
- PCBA manufacturing processes

- In -process quality systems

- Customer quality management

- Aerospace quality requirements

- Hands -on experience with:
- SPC, Cp/CpK, GRR

- PFMEA and Control Plans

- ISO standards and audit management

- Root Cause Analysis and CAPA implementation

- FPY/RTY improvement programs

- Good understanding of EMS manufacturing quality requirements and customer expectations.


Soft Skills

- Strong communication and customer handling skills.

- Excellent analytical and problem -solving abilities.

- Leadership capability in driving CFT quality improvement actions.

- Ability to work under pressure and manage multiple projects/customers.


Preferred Qualifications

- Certification or exposure to:
- Lean Six Sigma

- Internal Auditor Programs

- Aerospace Quality Standards

- Experience handling international customers and aerospace programs is an added advantage.


Benefits / Role Exposure

- Opportunity to work on running and upcoming EMS & Aerospace projects.

- Exposure to customer quality management, process improvement, and advanced quality systems.

- Opportunity to lead continuous improvement initiatives in a high -reliability manufacturing environment.

- Involvement in strategic quality enhancement and customer satisfaction programs.