DESCRIPTION

- Level: L4

- Department: Lead Management

- Designation: Assistant Manager – Call Centre & Campaign

- Responsible for: Call Centre & Campaign

- Location: Hyderabad

- Experience: Min. 5–7 years of experience managing Call Centre operations and/or Campaign Management, preferably in Financial Services/Banking/NBFC

- Qualification: Any Graduate/MBA

- Reporting to: Manager

- Nature of Role: Individual Contributor role

SKILL SET REQUIRED

- Excellent interpersonal & channel management skills

- Effective planning, organizing & execution skills

- Good command over MS Excel & PowerPoint

- Knowledge of campaigning tools & knowledge of digital marketing would be an added advantage

- Robust analytical skills with a creative mindset

- Result orientation

ROLE PROFILE / JOB RESPONSIBILITIES

1) Call Centre & Lead Management

- Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.





- Drive day-to-day Call Centre activities and implement new initiatives to improve performance.

- Coordinate with the IT team on new initiatives and system-related projects.

- Ensure quality lead generation and conversion.

2) Campaign Management

- Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.

- Track campaign performance basis data analytics and refine strategy accordingly.

KEY PERFORMANCE AREA

- Call Centre Operations & SLA Compliance

- Agent Productivity & Performance Evaluation

- Quality Lead Generation as per set targets

- Campaign Management – Plan, Execution & Performance Tracking/Monitoring

- Business Monitoring & MIS

📌 Lead Management - TS - Hyderabad - BACL (India)
🏢 Recognized
📍 India