Customer Support Associate Tier 2 (Voice) (Bengaluru)

Customer Support Associate Tier 2 (Voice) (Bengaluru)

07 Aug
|
Important Business
|
Bengaluru

07 Aug

Important Business

Bengaluru

The role involves providing high -quality Tier 2 customer support via inbound calls, emails, and chats. Responsibilities include logging cases, providing recruitment support to candidates, navigational support on self -service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times.




Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun) · 2 -way cab provided




Locations: Bangalore (Belandur / Adugodi) · Pune (Magarpatta) · Mumbai (Vikhroli)


Requirements

• Versant score of 58 and above (mandatory)


• Valuable verbal and written communication skills


• Basic MS Office proficiency






• Familiarity with ServiceNow or similar ticketing tools (preferred)


• Prior international BPO experience preferred; freshers acceptable


• Flexibility to work rotating work weeks and US time zone shifts


• Education: Graduate (any stream)


• Experience: 0–3 years


Benefits

• CTC: ₹28,000–₹50,000/month based on experience


• 2 -way cab facility provided


• 6 -month contract with potential for extension


• Opportunity to work with a global client


📌 Customer Support Associate Tier 2 (Voice) (Bengaluru)
🏢 Important Business
📍 Bengaluru

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