Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do The Support Desk (SD) Associate responds to common, non-complex, in-house requests (Tier 1), and operates in the functional aspect of a single NGCO SD product area and its operating environment. The SD Associate answers questions regarding the support tools and processes, researches and resolves non-complex problems/issues and escalates complex problems/issues. The SD Associate provides support for internal and external NGCO SD customers and uses prescribed tools and processes for issue resolution.

What are we looking for Education:Graduation or equivalent / Undergraduate / 12th Pass is a must

Work Experience:
Call Center or Customer Service experience
Minimum 1 year experience

- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications.

- Experience related to Helpdesk query management

- Positive technical aptitude with an ability to learn quickly.

- Strong oral and written communication skills.

- Strong interpersonal skills.

- Strong conflict management skills.





- Flexible to work in shifts as per business requirement, this will also include working in night shifts.

Business Operations

Roles and Responsibilities:
- Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.

- Document and update customer contacts in the Customer Service System.

- Complete any follow-up work related to customer issue resolution.

- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.

- Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.

- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.

- Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.

- Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.

- Support additional duties as necessary in high volume periods in the SD.

This job description reflects management s assignment of essential functions; it does not prescribe or restrict responsibilities that may be assigned.

Qualification Any Graduation

📌 Customer Contact Comms Associate-Voice (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai