Job Summary

Wells Fargo is seeking a Senior Technology Business Systems Consultant in Lending Solutions Group as part of Commercial Banking. As a member of the Production Support team, he/she will provide Tier3 production support to Loan IQ users and downstream consumers of Loan IQ data. The Production Support team provides front line business application support to the Loan IQ user community by researching and responding to requests related to Loan IQ and associated processes and reporting. Production support serves as the liaison between the end users and technology and is responsible for ownership of each request throughout the lifecycle of the request.

Responsibilities

- Lead or participate in providing technology initiatives for easy to moderately complex business problems within technology business systems
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams

Required Qualifications
- 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required AI Skills and Competencies




- Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining appropriate human oversight.
- Critical Thinking: Ability to interpret AIgenerated outputs, validate insights, and apply sound judgment in business and risk decisions.
- Responsible AI Use: Awareness of ethical considerations, data privacy, security, and regulatory compliance when using AIenabled solutions.
- Adaptability and Continuous Learning: Commitment to continuous learning and staying current with emerging technologies and AI capabilities.

Desired Qualifications
- 8+ years of overall Business Systems / Technology experience, with deep specialization in Loan IQ and Commercial Lending platforms, demonstrated through production support, analysis, testing, or implementation roles.
- Significant handson experience (46+ years) supporting Loan IQ operations, including production support, issue analysis, testing, and commercial lending workflows.
- Demonstrated experience supporting commercial lending platforms, preferably Loan IQ, in production support, analysis, testing, or implementation roles
- Strong understanding of commercial lending and Loan Accounting processes, including syndications, loan trading, origination, and servicing activities
- Proven SQL skills, including the ability to analyze data and develop or interpret complex queries for investigation and resolution of production issues




- Experience acting as a liaison between business, operations, technology, and application vendors to troubleshoot and resolve production issues
- Experience coordinating requirements, testing, and implementation for medium to largescale enterprise initiatives with multiple dependencies
- Handson experience working in Agile delivery environments, including backlog refinement, sprint ceremonies, and defect management
- Familiarity with testing and defect tracking tools such as ALM and JIRA
- Exposure to Loan IQ APIs and downstream data consumers is preferred
- Demonstrated experience with vendor upgrades, enhancements, data fixes, and production releases
- Strong analytical and problemsolving skills with high attention to detail and accuracy
- Excellent communication and customer service skills, with the ability to explain complex issues to both technical and nontechnical stakeholders
- Proficiency with Microsoft Office tools including Excel, Word, PowerPoint, and Visio
- Experience tracking milestones, key deliverables, and operational metrics

Job Expectations
- Provide Loan IQ production support, partnering with operations users, technology teams, and vendors to investigate and resolve issues
- Act as a primary point of contact for complex production incidents, including rootcause analysis and coordination of fixes
- Support testing activities for vendor upgrades, enhancements, data fixes, and production deployments
- Assist in identifying process improvements and operational efficiencies within production support workflows
- Coordinate with business and technology partners to ensure timely communication and resolution of issues
- Support documentation of system behaviors, operational procedures, and knowledge articles
- Provide guidance and mentoring to less experienced team members
- Review and analyze complex product lines, services, and data flows to ensure stability and accuracy

📌 Senior Technology Business Systems Consultant (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru