Location: Pune, Kharadi

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements:

1) Candidate should be Very Good in English (Mandatory).

2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).

3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities:

1. Front Desk Operations:

- Greeting clients and pets warmly upon arrival.

- Managing check-in and check-out process efficiently.

- Handling phone calls, WhatsApp, emails, and online inquiries.

- Scheduling , rescheduling, and confirming appointments.

- Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:

- Providing clear information on services, packages, pricing, and procedures.

- Assisting clients with registration, forms, consent documents, and feedback.

- Addressing client concerns professionally and escalate to the manager as and when required.

- Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:

- Generating invoices and handle billing accurately.

- Managing cash, card, UPI, and online payments.





- Maintain daily cash reports and reconcile payments at day-end.

- Ensure all services are billed correctly.

4. Coordination & Support

- Coordinating with veterinarians, technicians, and support staff regarding client flow.

- Ensuring timely movement of patients to consultation rooms.

- Updating and maintain client and patient records in the system.

- Assisting in inventory updates, when required.

5. Compliance & Protocols

- Following clinic SOPs for hygiene, safety, and client handling.

- Ensuring confidentiality of client and patient information.

- Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

- Very Valuable communication skills (English, Hindi, Marathi).

- Strong customer service orientation.

- Ability to multitask in a fast-paced environment.

- Basic computer proficiency (MS Office, CRM/EMR systems).

- Positive attitude and team player mindset.

Qualifications & Experience:

- Graduate (Preferred).
- 4+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - Pritam +919619295071

E-mail: [email protected]

📌 Front Office Receptionist - Pune, Kharadi
🏢 Crown Veterinary Services
📍 Pune