;We are looking for an experienced Microsoft Dynamics 365 Customer Insights (D365 CI) Functional Consultant with strong implementation experience in the Insurance domain. The ideal candidate should have hands-on expertise in configuring D365 Customer Insights, supporting data integration activities, and collaborating with global stakeholders throughout the implementation lifecycle.

; Key Responsibilities

- ;Lead the functional implementation and configuration of Microsoft Dynamics 365 Customer Insights (CI) .

- ;Perform application setup and configure core out-of-the-box capabilities aligned with business requirements.

- ;Support reference data loading into Customer Insights using data provided from Azure Databricks (data mapping will be completed by the client team).

- ;Assist in validating, configuring, and supporting any required custom tables with minimal customization.

- ;Collaborate closely with US-based SMEs, business users, and project stakeholders during implementation.

- ;Support system integration, functional testing, user acceptance testing (UAT), and issue resolution.

- ;Provide functional support during business-led campaign creation where required.

- ;Work closely with technical teams to ensure successful deployment and data readiness.

- ;Participate in workshops, requirement discussions, solution validation, and knowledge transfer sessions.

- ;Prioritize activities based on project timelines and client requirements.

; Required Skills Experience

- ;6-10 years of overall IT experience with strong functional consulting expertise.





- ;Hands-on implementation experience with Microsoft Dynamics 365 Customer Insights (CI) .

- ;Prior implementation experience in the Insurance industry is mandatory.

- ;Strong understanding of Customer Insights configuration, customer profiles, segmentation, journeys, and data ingestion.

- ;Experience supporting data integration from Azure Databricks or similar enterprise data platforms.

- ;Valuable understanding of Dataverse , Dynamics 365 ecosystem, and Microsoft Power Platform.

- ;Experience supporting testing, defect resolution, and business validation activities.

- ;Ability to work independently while coordinating with globally distributed teams.

- ;Excellent stakeholder management and communication skills.

- ;Strong analytical and problem-solving abilities.

; Preferred Skills

- ;Experience with Dynamics 365 Customer Engagement (CE).

- ;Knowledge of Power Automate and other Microsoft Power Platform capabilities.

- ;Understanding of customer data models, marketing processes, and campaign management.

- ;Exposure to Azure integration services and enterprise data migration projects.

; Work Schedule

- ;Full-time allocation for the project duration.

- ;Must be available to support US business hours.

- ;Excellent verbal and written communication skills are essential due to extensive interaction with global stakeholders.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Insights (CI) Functional Consultant-Insurance (Hyderabad)
🏢 Praxis Consultants
📍 Hyderabad