We are seeking a highly skilled Infrastructure Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and robust experience on end-to-end orchestration using platforms such as ServiceNow, Power Automate, and custom agentic frameworks.

The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.

Key Responsibilities

Platform & Tooling

- Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).
- Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
- Create and extend custom agentic platforms using Python/Node.js-based frameworks.
- Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.

Scripting & Integrations

- Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
- Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
- Handle authentication mechanisms (OAuth, tokens, certificates).
- Ensure idempotency, error handling, retries and observability in automations.

Process Automation & Optimization

- Analyze IT and business processes to identify automation opportunities.
- Translate manual SOPs and runbooks into digital and agentic runbooks.
- Drive process standardization before automation.




- Measure automation effectiveness (MTTR reduction, effort saved, success rate).

Governance, Reliability & Security

- Implement logging, monitoring, and alerting for automation flows.
- Ensure compliance with security, access control, and audit requirements.
- Maintain version control, CI/CD pipelines, and environment promotion strategies.
- Define automation guardrails, rollback strategies, and kill-switch mechanisms.

Required Skills & Experience

- 4 to 8 years of experience in IT automation, orchestration or platform engineering.
- Strong hands-on experience with ServiceNow & Power Automate automation and integrations.
- Experience with Power Automate / Logic Apps for enterprise workflows.
- Proficiency in Python and/or JavaScript for automation and agent logic.

Agentic & AI/ML

- Knowledge on agent-based automation or AI-driven workflows.
- Understanding of LLMs, ML models, prompt orchestration and tool calling.
- Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).

Integration & Systems

- Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
- Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.
- Experience automating across hybrid environments.

Preferred / Nice to Have

- Knowledge of AIOps, monitoring automation, and incident remediation.
- Experience with ServiceNow IRM, ITOM, or CSM modules.
- Exposure to RPA tools alongside API-based automation.
- DevOps experience (Git, pipelines, IaC concepts).

📌 Power Apps Automation Engineer (Power Automate + Servicenow + AI) (Bengaluru)
🏢 Ascendion Engineering
📍 Bengaluru