We are looking for a dynamic and customer-focused professional to join our team as an Executive - Voice Process. The candidate will be responsible for handling customer interactions, addressing queries, providing policy-related information, and ensuring a seamless customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers with insurance-related queries, policy details, and service requests.
- Provide accurate information regarding products, services, and claim processes.
- Maintain high levels of customer satisfaction and service quality.
- Coordinate with internal teams for timely resolution of customer concerns.
- Ensure compliance with company policies and regulatory requirements.
- Accurately document customer interactions and update records in the system.
Eligibility Criteria
- Graduate in any discipline.
- Good communication skills in Hindi and English.
- Prior experience in the Insurance Industry is preferred.
- Voice process experience is mandatory.
- Strong customer service and problem-solving skills.
- Ability to work in a quick-paced environment and achieve defined service levels.
Preferred Skills
- Knowledge of insurance products and processes.
- Good interpersonal and communication skills.
- Basic computer proficiency and experience working with CRM systems.
- Customer-centric approach with attention to detail.
Experience: 2-5 Years
Industry: Insurance / BPO / Customer Service
📌 Walk-in || Deputy Manager (Hyderabad)
🏢 TATA AIG General Insurance Company
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.