Roles and Responsibilities
- Conduct quality analysis on international voice support calls to ensure adherence to company standards.
- Perform call audits, calibrations, and monitoring to identify areas for improvement.
- Utilize quality tools such as Pareto charts, fishbones, and root cause analysis (RCA) to resolve issues.
- Collaborate with team members to implement corrective actions and improve overall quality performance.
- Participate in regular meetings to discuss findings and provide feedback on process improvements.
Desired Candidate Profile
- 4-8 years of experience in a similar role within the BPO industry.
- Robust understanding of QC/quality control principles and practices.
- Proficiency in using various quality tools such as 7Qc, Call Calibration, Call Monitoring, etc.
Interested candidate can share updated resume to
[email protected]
📌 Quality Analyst - International Voice Support - Hyderabad
🏢 Golden Opportunities
📍 Hyderabad