Role & responsibilities

Job Description

The Guest Relations Executive plays a vital role in enhancing the overall patient and visitor experience within a healthcare setting. This position acts as a liaison between patients, families, and healthcare professionals, ensuring that all guests receive exceptional care and service.

Patient and Visitor Relations

- Welcome and greet patients and visitors upon arrival.
- Provide comprehensive information about the facility, services, and procedures.
- Assist patients and visitors with navigation, wayfinding, and appointment scheduling.
- Address concerns, questions, and complaints with empathy and professionalism.
- Resolve issues promptly and effectively, ensuring patient satisfaction.
- Maintain a welcoming and supportive workplace for all guests.
- Collaborate with healthcare professionals to address patient needs and concerns.

Communication and Coordination

- Communicate effectively with patients, families, staff, and other stakeholders.
- Maintain accurate records of patient interactions and concerns.
- Develop and implement strategies to enhance patient satisfaction.




- Provide feedback and recommendations to management regarding patient experiences.

Operational Support

- Assist with the development and implementation of patient experience programs.
- Maintain a clean, organized, and inviting environment for guests.
- Manage patient feedback systems and surveys.
- Participate in team meetings and professional development opportunities.

Key Competencies

- Empathy and Compassion: Understanding and responding to the needs and emotions of patients and visitors
- Service Orientation: Going above and beyond to provide exceptional service.
- Communication Skills: Clearly and effectively communicating with diverse individuals.
- Problem-solving Skills: Identifying and resolving issues in a timely and efficient manner.
- Teamwork and Collaboration: Working effectively with colleagues and other departments.

Responsible for any other additional responsibilities assigned by the Management from time to time.

📌 Executive - Guest Relations (Bengaluru)
🏢 Kangaroo Care Hospital
📍 Bengaluru