Role & responsibilities

- Call students to remind and follow up on pending fee payments.
- Explain fee structures, payment schedules, and available payment options.
- Respond to emails professionally and within defined turnaround times.
- Resolve basic queries related to fees, admissions, payments, and student services, or escalate them to the relevant department.
- Maintain accurate records of calls, email conversations, payment commitments, and follow-up activities.
- Coordinate with the finance and admissions teams to verify payment status and update student records.
- Send payment reminders and follow-up emails as required.
- Track outstanding fees and prepare daily/weekly follow-up reports.
- Ensure all communication is courteous, skilled, and aligned with organizational policies.




- Meet assigned collection and response-time targets.

Preferred candidate profile

- Graduate in any discipline (preferred).
- 1-3 years of experience in telecalling, customer support, collections, student counseling, or a similar role.
- Excellent verbal and written communication skills.
- Strong telephone etiquette and interpersonal skills.
- Good email drafting and customer service skills.
- Basic knowledge of MS Office (Excel, Word, Outlook) and CRM/software tools.
- Ability to handle multiple tasks and prioritize effectively.
- Strong follow-up and negotiation skills.
- Attention to detail and accurate record-keeping.

📌 Walk-in || Administration Executive (New Delhi)
🏢 Woodcove Educator
📍 New Delhi