Roles and Responsibilities :
- Provide exceptional customer support to clients through phone calls, in Malayalam/Tamil/ Bengali/kannad language.
- Handle customer queries related to banking products and services with accuracy and efficiency.
- Resolve customer complaints promptly and professionally, ensuring high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- Freshers are eligible for this role
- 0-1 year of experience in a similar role
- Proficiency in speaking Malayalam language fluently.
- Solid communication skills with ability to handle multiple conversations simultaneously.
- Basic knowledge of banking operations and processes.
📌 Customer Support Executive (Thane)
🏢 TP
📍 Thane