Position: Relationship Manager Upsell (TopUp Loan Vertical)
Product: LAP / Micro LAP (Mortgage Loans)
Industry: NBFC

Core Responsibilities

- Manage and grow relationships with existing customers to drive TopUp / Upsell Mortgage Loans.
- Identify eligible customers from the existing loan portfolio for renewals, enhancements, and topup funding.
- Understand customer business needs and offer tailored financial solutions in line with company policies.
- Conduct field visits to assess customer profile, business stability, and property details where required.
- Ensure complete documentation collection and verification as per credit and compliance norms.
- Coordinate with credit, operations, and legal teams to ensure smooth and timely disbursement.
- Achieve monthly/quarterly disbursement and revenue targets as defined by management.
- Maintain high-quality portfolio performance by monitoring repayments and minimizing delinquency.
- Take proactive steps for followups, closures, and customer query resolution.




- Adhere strictly to NBFC guidelines, internal policies, and regulatory compliance.

Customer & Portfolio Management

- Build longterm relationships with borrowers to increase repeat business and customer retention.
- Educate customers about loan features, pricing, tenure, and repayment schedules.
- Engage with customers for crosssell / upsell opportunities while maintaining ethical selling standards.
- Handle customer grievances and ensure excellent aftersales service.

Reporting & MIS

- Maintain accurate daily activity reports, pipeline tracking, and MIS.
- Share market insights, competitor movements, and customer feedback with reporting managers.

Compliance & Risk Control

- Follow KYC, AML, and risk management guidelines strictly.
- Ensure quality sourcing to maintain low credit losses and healthy portfolio metrics.

📌 Relationship Manager (Nashik)
🏢 Aye Finance
📍 Nashik