Floor Manager

Job Title: Floor Manager

Department: Retail Operations / Sales

Location: As per Company Requirement

Employment Type: Full-Time

Job Summary

We are seeking a dynamic and customer-focused Floor Manager to oversee daily showroom operations, drive sales performance, and ensure an exceptional customer experience. The Floor Manager will lead the sales team, manage customer engagement, monitor operational efficiency, and ensure compliance with company standards and policies.

Key Responsibilities

- Supervise the day-to-day operations of the showroom floor.
- Lead, motivate, and coach the sales team to achieve individual and store sales targets.
- Ensure every customer receives a premium shopping experience.
- Monitor customer flow and allocate sales executives effectively.
- Resolve customer complaints and escalations professionally and promptly.
- Ensure attractive product displays and visual merchandising standards are maintained.
- Monitor stock availability and coordinate with the Inventory/Vault team for replenishment.
- Conduct daily floor briefings and communicate sales targets, promotions, and operational updates.
- Track daily sales performance and prepare reports for management.
- Ensure compliance with SOPs, security policies, billing procedures, and company guidelines.
- Coordinate with Cashiers, Vault Executives, Merchandisers, and Accounts for smooth operations.
- Assist in inventory management, stock verification, and periodic audits.
- Train current employees on customer service standards, product knowledge, and sales techniques.
- Ensure proper grooming, discipline, and attendance of showroom staff.
- Support promotional campaigns, exhibitions, and showroom events.
- Maintain cleanliness, safety,



and overall ambience of the showroom.

Required Qualifications
- Bachelors degree in Business Administration, Commerce, Retail Management, or a related field.
- MBA or Retail Management certification is an added advantage.

Experience
- 4-7 years of experience in retail operations, with at least 2 years in a supervisory or managerial role.
- Experience in the Jewellery Retail Industry is highly preferred.

Required Skills
- Strong leadership and team management skills.
- Excellent sales and customer relationship management abilities.
- Effective communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Knowledge of retail operations, inventory management, and visual merchandising.
- Proficiency in POS systems, ERP software, and Microsoft Office.
- Ability to analyze sales reports and operational data.
- Excellent organizational and time management skills.
- Customer-focused mindset with attention to detail.

Preferred Industry Experience
- Jewellery Retail
- Luxury Retail
- Apparel & Fashion Retail
- Lifestyle Retail
- Consumer Durables

Key Competencies
- Leadership & Team Management
- Sales Performance Management
- Customer Experience Management
- Retail Operations
- Inventory Coordination
- Conflict Resolution
- Performance Coaching
- Decision Making
- Time Management
- Operational Excellence





Key Performance Indicators (KPIs)
- Achievement of daily, monthly, and annual sales targets.
- Customer satisfaction and service quality.
- Team productivity and conversion rate.
- Average bill value (ABV) and units per transaction (UPT).
- Staff attendance, discipline, and retention.
- Inventory accuracy and shrinkage control.
- Compliance with SOPs and audit standards.

Working Conditions
- Willingness to work in rotational shifts, weekends, and public holidays.
- Ability to remain active on the showroom floor for extended periods.
- Flexibility to support business requirements during festivals and peak sales seasons.

Salary

As per company standards and candidate experience.

Benefits

- Provident Fund (PF)
- ESIC (as applicable)
- Gratuity
- Mediclaim / Health Insurance
- Paid Leave
- Performance Incentives
- Career Growth Opportunities

Preferred for Jewellery Retail

For a jewellery showroom, the Floor Manager should also:

- Ensure secure handling and display of gold, diamond, silver, and precious jewellery.
- Monitor high-value customer interactions and support premium sales.
- Coordinate closely with the Vault, Cashier, Merchandising, and Store Manager for seamless operations.
- Ensure compliance with jewellery industry standards, security protocols, and stock control procedures.
- Drive festive campaigns, bridal collections, and premium customer engagement initiatives to maximize showroom sales.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Floor Incharge (Bhubaneswar)
🏢 Arundhati Jewellers
📍 Bhubaneswar