Key Responsibilities:

1. Management and Retention of Top corporate for the region
2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.
3. Fulfilment of SLAs of top stakeholders for the respective region.
4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.
5. Relationship with HO of Insurance Companies, Brokers etc...
6. Service fees collection for the region.
7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.
8. ISO requirement for customer care and grievance.
9. Recent Business Acquisition

10. Team Management and team building which includes

- Regular interaction with the team
- Training the team
- Handling escalation from the team.
- Periodic review of the team and feedback to be shared with the team.

Experience required: 5 to 8 years of experience in Customer Service or Client Relationship roles,



with a minimum of 2 years in a management position with direct reports.

Personal Attributes and Competencies:

- Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
- Experience of making and developing strategies
- Understanding of customer and market scenario
- Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
- Strong analytical and problem-solving skills.

Work location

Vidal Health Insurance TPA PVT LTD

513-522, 5th Floor B Wing, Chintamani Plaza,

Mohan Studio Compound,

Andheri Kurla Road, Mumbai-400099

Interested candidate can share updated resume on - [email protected] or WhatsApp me on- (phone hidden)

📌 Customer Service -Assistant Manger Account Management -TPA (Mumbai)
🏢 Vidal Health Insurance
📍 Mumbai