Exp:1 to 5 yrs

Location :Ahmedabad

Role & responsibilities

Technical Officers would be primarily responsible for supporting the team in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.

Preferred candidate profile

- Assist the Sales Team in conducting product trials and build inferences on Paints product strength vis-a-vis products in the market.
- Devise ways in which these product strengths can be communicated to the consumers and influencers.
- Conduct pre-painting site inspection, in office inspection and post-painting site inspection for all fresh and repainting project sites.
- Understand the requirements from Customer and propose the solutions based on site evaluation.
- Conduct product sampling at the site based on the requirement.




- Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.
- Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.
- Timely issue of Site warranty certificates.
- Closure of customer complaint within the defined timelines.
- Compliance to inspection schedule to ensure Quality at the sites
- Investigate complaints reported at sites and resolve within the defined timelines
- Conduct customer complaints analysis and share the findings with Sales, R&D; and Marketing function to avoid reoccurrence
- Conduct random checks of draw down tinting process at godowns and ensure shade compliances.
- Conduct site inspection to verify actual application process against the recommended process.

📌 Technical Officer (Paint) (Ahmedabad)
🏢 AMS
📍 Ahmedabad