- Create customized holiday quotations and contacting suppliers for obtaining quotations
- Managing booking and in-trip customer issues
- Design Travel Itineraries & make Travel arrangements
- Assist & explain guest about their tour plan at the time of final handover.
- Resolve any problem that arises regarding the trip for the customer.
- Research destination and travel prices, customs, weather conditions, reviews, etc.
- Plan and sell transportations, accommodations, insurance, and other travel services
- Collect deposits and balances
- Offer and promote different services and offerings
- Keep learning about latest industry trends
- Attend webinars, conferences, and other educational programs
- Deal with occurring travel problems, complaints, or refunds
- Attend travel seminars to remain updated with tourism trends
- Enter data into CRM software and maintain client files
- Maintain statistical and financial records
Requirements and skills
- Prior travel agency experience is a must.
- Customer-oriented mindset
- Bachelor's degree in travel and tourism, hospitality business, or relevant fields.
- Fluency in English
- Basic computer skills and software like MS Office.