You will be the primary advocate and strategic partner for our clients in the Pharmacovigilance (PV) industry. Your role is to ensure clients derive maximum value from our AI-powered Safety Product Suite, driving adoption, satisfaction, and retention. You will blend deep domain knowledge with excellent communication skills to guide clients from onboarding to full-scale implementation.
Responsibilities:
● Manage the entire post-sales client lifecycle, including onboarding, training, and strategic reviews.
● Act as the main point of contact for a portfolio of PV clients, building strong, trusted relationships.
● Proactively monitor client health and platform usage to identify and mitigate adoption risks.
● Translate complex client feedback and business requirements into clear, actionable specifications for product and engineering teams.
● Collaborate with sales, engineering, and support teams to ensure a seamless customer experience and resolve escalated issues.
● Identify opportunities for account growth and expansion within your client base.
● Create and maintain documentation and best practices guides to support client success.
Required Skills and Qualifications:
● Bachelor's degree, preferably in a technical or life sciences field.
● 3-5 years of experience in a Customer Success, Account Management, or client-facing role.
● Strong understanding of Pharmacovigilance processes and the pharma industry.
● Excellent communication, presentation, and interpersonal skills.
● Ability to translate technical concepts and product features into clear business value.
● Strong organizational skills and attention to detail.
● Proactive and customer-centric attitude.
● Experience with project management & reporting tools
Desired Skills and Qualifications:
● Experience in healthcare/pharma IT products and processes.
● Prior experience with Safety Databases such as Oracle Argus Safety or Veeva Systems.
● Experience with GxP-regulated environments.
● Familiarity with AI and Generative AI concepts.
Benefits:
● Competitive salary and benefits package.
● Collaborative and supportive work environment.
● Opportunities for qualified growth and development.