Job Description – Account Director – Client Servicing

Core Responsibilities

:• Maintains client relationships at operational and CXO levels by providin

gstrategic and digital advocacy regularly along with crisis managemen

t• Drives development of tactical plans, translating strategies into tactics & ensur

eteam deliverables align with strategie

s• Helps develop award-winning, insightful and creative ideas to drive results an

dbrand influence for our client

s• Builds/improves relationship with senior journalists and influencers across th

ecountr

y• Oversees development and maintenance of a national media universe for al

lclient

s• Guides the Account Managers & team members to track upcoming news storie

sand proactive pitching for placement of clients’ message

s• Drives recent business through participating in and leading client pitches specifi

cto social and web strategies, investigative research, campaign analysis

,monitoring, et

c• Directs the Account Managers in client retention, improvement of Clien

tSatisfaction Score & overall servicing cost management of client portfoli

o• Coaches,



develops and mentors a team of highly engaged individuals &

;empower them to succeed in their career

s• Ensures a conducive work environment by resolving team conflict

s
Skills & Value

s:Ability to Collaborate & Nurture positive worki

ngRelationships with the Clients, Colleagues within the Agency and across the netwo

rkDemonstra

teThinking and Innovation skills during challenging projec

tsSelf-motivation: Should be able to create their own schedule and routine to ke

epthemselves focused on the task without other distraction

s.Willing to learn and use digital tools: Virtual communication and collaboration is ke

y.The candidate should be willing to learn and use digital tools such as vid

eoconferencing apps and other company-specific digital platform

s.Time consciousness: Should value their own’ s as well as the team’s time Setti

ngmeetings and deadlines at appropriate hours to ensure they work in sync with everyo

neels

e.Critical thinking: Should be able to think creatively or use tools which help in fleshi

ngout ide

as

📌 Account Director (Mumbai)
🏢 VelivoHR
📍 Mumbai