Role & responsibilities

- Map end-to-end business processes across key functions including admissions, examinations, academics, finance, client servicing, delivery, and compliance.
- Conduct workflow analysis to identify process gaps, bottlenecks, redundancies, and inefficiencies.
- Design and document Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and process control mechanisms.
- Establish RACI matrices and accountability frameworks for critical operational workflows.
- Recommend process improvement initiatives using Lean / Six Sigma principles.
- Conduct turnaround time analysis and productivity assessments across functions.
- Identify opportunities for process automation and digitization across departments.
- Collaborate with business systems/technology teams to define requirements for workflow automation.
- Work closely with department heads and functional teams to understand pain points and operational challenges.
- Facilitate workshops and discussions for process redesign and continuous improvement initiatives.

Preferred candidate profile





- Bachelors/Master’s degree in Business Administration, Operations, Engineering, or related field.
- 5–10 years of experience in business analysis, process excellence, operational improvement, or business transformation roles.
- Prior experience in: o Education / EdTech o Consulting o Shared Services / BPO o Operations-heavy organizations
- Strong understanding of process mapping, workflow analysis, and SOP development
- Expertise in swimlane mapping, RACI frameworks, SLA creation, and turnaround analysis
- Familiarity with Lean / Six Sigma methodologies preferred
- Experience in preparing Business Requirement Documents (BRDs) and functional documentation
- Proficiency in tools such as:
- Lucidchart
- Notion
- Jira
- Asana
- ClickUp
- Airtable / Similar productivity platforms
- Excellent analytical, documentation, and stakeholder management skills
- Solid attention to detail and structured problem-solving ability

📌 Business Analyst/Process Excellence Lead (Kolkata)
🏢 Medhavi Skills University
📍 Kolkata