- Provide day-to-day support for SAP ISU Billing processes, including issue resolution, troubleshooting, and user assistance.
- Monitor and manage billing cycles, ensuring timely and accurate billing execution.
- Analyse and resolve incidents, service requests, and change requests related to SAP ISU Billing within agreed Service Level Agreements (SLAs).
- Collaborate with functional and technical teams to identify, design, and implement process improvements.
- Configure, test, and deploy changes within the SAP ISU Billing module as required for business needs.
- Perform root cause analysis for recurring issues and recommend preventive actions.
- Document solutions, configuration changes, and support procedures for knowledge management.
- Participate in regular client meetings, providing updates on ongoing issues and enhancements.
Desirable Skills
- Experience with SAP S/4HANA Utilities.
- Knowledge of ABAP debugging and basic development skills.
- Familiarity with ticketing tools and ITIL processes.
- Prior exposure to AMS delivery models and remote support environments.