Job Description :

- Excellent communication skills and presentable.
- Handling high end customers and be single point of contact.
- Welcome calls, payment collection calls & other work related outbound calls.
- Attending customer walk-ins, inbound calls & emails.
- Resolve the customer query within TAT, assist customers for TDS & challan payment.
- Execution of sale agreement & registration, attend registrars office for sale agreement registrations.
- Processing all sort of documentation work since booking till handover of flat (ERP & manual), ERP knowledge (Farvision recommended).
- Sending What's App for demand/payment /sale agreement to customer, keep track of all customer files and filing of documents.
- Issue builder NOC & TPA / Loan documents, Coordination with Banks for timely disbursements.
- Tracking of payment, creation of MR & reconciliation with accounts.
- Doing all sort of amendment, cancellation, revival and nomination
- Ensure achieving of collection targets and deal with defaulters.
- Ensure releasing of timely demands & brokers bills.
- Attend project launch, visit project sites and preparation of reports.
- Report & work as advised by Team Leader, follow the SOPs.

📌 CRM Manager (Kolkata)
🏢 Merlin Group
📍 Kolkata