Role & responsibilities

- Respond to customer queries through WhatsApp in a timely and professional manner.
- Provide accurate information about products and services.
- Handle customer complaints and resolve basic issues.
- Follow up with customers when required.
- Maintain records of customer conversations and updates.
- Escalate complex issues to the supervisor.
- Ensure high customer satisfaction and positive communication.

Requirements

- Basic computer knowledge.
- Good Hindi communication skills.
- Ability to use WhatsApp Web.
- Typing speed and accuracy.
- Responsible and self-motivated.

Preferred candidate profile

- Minimum 10th/12th Pass.
- Freshers and experienced candidates can apply.




- Good communication skills in Hindi (basic English preferred).
- Comfortable using WhatsApp and basic computer applications.
- Ability to work independently from home.
- Positive attitude and customer-focused approach.
- Reliable internet connection and smartphone/laptop required.
- Immediate joiners preferred.

Perks and benefits

- Work From Home opportunity.
- Flexible and supportive work environment.
- Training provided.
- Career growth opportunities.
- Paid leave as per company policy.
- Prospect to gain customer service experience.

📌 WhatsApp Customer Support Executive (Kolkata)
🏢 Flexabay
📍 Kolkata